Collision calls come from people having a bad day: a fresh accident, an insurance deadline, a car they cannot drive. Alex answers calmly, books the estimate visit, and captures the claim details while your team is in the booth or with a customer.
These callers are stressed and usually holding an insurance letter. Alex keeps a steady voice, gathers what your estimators need, and never puts a number on damage sight unseen.
Alex did: Booked the estimate, captured the claim number, and kept a shaken caller with your shop instead of the next listing.
Alex did: No invented prices. Booked the in-person estimate your process already uses.
Alex did: Offered the live transfer or a flagged callback with the details captured, per the routing you set at setup.
Alex did: Booked within the insurer's window and captured the claim details ahead of the visit.
No new phones, no new software for your team to learn. Alex sits on your existing shop line.
Your estimate process, your hours, your DRP and insurance workflow as you describe it, and how status questions should route. Alex answers as your shop, in English and Spanish.
When your team cannot pick up, after hours, or whenever you choose, Alex answers on the first rings, books the appointment, and captures the caller's name, number, vehicle, and what they need.
After every call, a summary lands on your phone: who called, what they need, and when they booked. Anything urgent or tricky, Alex transfers straight to you, live.
First month $1,000 · No setup fee · No contract · Cancel anytime · English and Spanish · Text summary after every call
Get StartedRun more than one kind of work? Alex is trained on your shop, whatever mix that is.
